Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly Shift: Monday - Friday 7:30 am-4:30 pm Williams Lea is hiring for a Reservations & Concierge Lead! First impressions are everything, and those impressions reflect our core principles and values. The Reservations & Concierge Lead is focused on building and developing our team of brand Ambassadors at both front of house and within reservations. The role involves a strong focus on direct supervision of our client facing teams and a hands-on approach to supporting these environments. The ideal candidate possesses a positive attitude, collaborative management style and is laser focused on delivering exceptional client service. In fact, you’re passionate about client service and possess an acute attention to detail. Your role is to provide an integrated visitor experience treating all visitors like VIP’s and projecting the brand of the firm. This is an ideal position for someone who has experience in the luxury hotel world.