Concierge Supervisor - MGM Grand

MGM Resorts International • Las Vegas, NV

394d • $49,920 - $49,920

About The Position

As a Concierge Supervisor at MGM Grand, you play a vital role in enhancing the guest experience by ensuring efficient daily operations and resolving guest concerns promptly. Your leadership fosters a welcoming atmosphere, contributing to unforgettable memories for guests. This position involves supervising staff, managing administrative tasks, and maintaining high service standards to elevate the overall guest experience.

Requirements

• Must be 21 years of age or older.
• High school diploma, GED or educational equivalent.
• 2+ years of prior relevant experience as a Concierge, VIP Services Representation, or as a Front Desk Agent in a Hotel/Resort Setting.
• Exceptional customer service and interpersonal skills.
• Bilingual proficiency.
• Proficient with Microsoft Office.

Nice To Haves

• Member of SNHCA and/or Les Clefs D'or.

Responsibilities

• Foster a collaborative team environment, ensuring superior guest experience.
• Supervise staff work performance and partake in progressive discipline when appropriate.
• Conduct payroll and supply orders as needed, oversee timekeeping, training, employee schedules, and interviewing.
• Keep Concierge Manager informed on all pertinent information related to the department and report irregularities and problems as they occur.
• Document situations as they occur and enforce department and hotel standards to reach business and property goals.
• Perform various administrative tasks including preparing and distributing reports, and working directly with guests when business volumes dictate.
• Supervise the daily operation of the concierge team, including human resources responsibilities and staffing levels to ensure maximum efficiency.
• Respond to guest service interactions and address and resolve guest conflicts promptly, anticipating and mitigating potential challenges.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.
• Discounts with company partners on travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities.
• Volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED