Concierge Specialist

Club Elite and Club Fitness•Saint Peters, MO

1d•$18•Onsite

About The Position

Club Fitness is seeking a dynamic and personable Concierge Service Specialist to join our top-tier service team. This role is essential in providing exceptional support and resolvent services to our valued members. The ideal candidate will have a passion for fitness, a commitment to excellence, and a proactive approach to member satisfaction.

Requirements

High school diploma or equivalent required; bachelor’s degree in hospitality, business, or a related field preferred.
Minimum of 2 years of customer service experience, preferably in a high-end hospitality, fitness, or concierge environment.
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a proactive approach to member issues.
High level of organization and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Proficiency with computer systems and customer service software.
Passion for fitness and a healthy lifestyle.
Positive attitude and professional demeanor.
Commitment to providing exceptional member experiences.

Responsibilities

Member Assistance: Provide high-quality, personalized service to Club Fitness members, addressing inquiries, resolving issues, and ensuring an exceptional club experience.
Concierge Services: Deliver a range of concierge services, including but not limited to, Personal Training bookings, membership updates, and billing.
Issue Resolution: Proactively manage and resolve member concerns and complaints, ensuring timely and satisfactory outcomes while maintaining a positive club environment.
Communication: Act as the primary point of contact for members, communicating effectively via phone, email, and in-person interactions.
Facility Knowledge: Maintain a thorough understanding of all club services, programs, and amenities to provide accurate information and recommendations to members.
Customer Experience: Strive to exceed member expectations by providing personalized service and fostering a welcoming and supportive atmosphere.
Administrative Support: Assist with various administrative tasks, including updating member accounts, processing payments, and handling membership documentation.
Feedback Collection: Gather and report member feedback to the management team to help improve club services and member satisfaction.
Team Collaboration: Work collaboratively with club staff to ensure seamless service delivery and a cohesive member experience.