Concierge Spa

Westgate Las Vegas Resort & Casino • Las Vegas, NV

303d

About The Position

Spa Concierge is responsible for ensuring a clean, safe and relaxing environment for our guests while providing uncompromising levels of guest service.

Requirements

• Previous customer service experience, preferably in the hospitality industry.
• High School diploma or equivalent.
• Ability to read, write, speak and understand the English language clearly.
• Ability to relate to all levels of management and employees in verbal/written form.
• Ability to perform duties in unfavorable conditions which can be hot, cold, wet and noisy.
• Sufficient manual dexterity of hand in order to fold towels and handle beverages.
• Ability to grasp, bend, push, lift and/or carry 25 lbs., or otherwise, move linen/supplies on a hand cart/flat cart weighing a maximum of 75 lbs. on an intermittent basis.
• Ability to walk/stand and work 90 percent of shift walking a maximum of 2 miles.
• Ability to deal with a number of problems requiring initiative and good judgment.
• Ability to maintain attendance in conformance with standards.
• Ability to maintain a neat, clean and well-groomed appearance.

Nice To Haves

• Resort Spa experience or Housekeeping experience.

Responsibilities

• Consistently ensures cleanliness of all Spa/Fitness areas.
• Provides guest with tour of locker room and explains available amenities, in a courteous and timely manner.
• Appropriately dispenses towels, robes, slippers and refreshments to guests; removes and stores dirty linens according to procedures.
• Performs laundry duties, if applicable, including washing, drying, and folding linen.
• Monitors locker rooms and replenishes supplies on a regular basis.
• Assists guest flow of services from locker room to professional staff.
• Informs facility management of any member, guest, or facility issues.
• Knowledgeable about the facility, the property and its amenities in order to effectively communicate with guests.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED