Concierge Service Associate (Pasadena, CA)
About The Position
Concierge Service Associate Location: 4800 Oak Grove Drive, Pasadena, CA 91109 Onsite: This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Alternate locations Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Concierge Service Associate is responsible for assisting national marquee client(s) with the At Your Service Model. How you will make an impact: Understands and communicates the benefit design packages to members as defined by employer at their on-site locations. Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved. Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact. Provides updates based on an agreed upon timeframe. Assists in increasing member's engagement into appropriate programs and offerings. Is a resource and educator on health care related inquiries.
Requirements
- HS diploma or equivalent.
- Minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.
Nice To Haves
- BA/BS preferred.
- Experience in successful resolution of high level/sensitive customer service issues preferred.
Responsibilities
- Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.
- Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.
- Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
- Provides updates based on an agreed upon timeframe.
- Assists in increasing member's engagement into appropriate programs and offerings.
- Is a resource and educator on health care related inquiries.
Benefits
- In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
