Concierge Service Associate (Plano, TX)

Elevance Health

74d

About The Position

The Concierge Service Associate will be responsible for assisting national marquee client(s) with the At Your Service Model. This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Requirements

• HS diploma or equivalent.
• Minimum of 5+ years of experience in customer service; or any combination of education and experience which would provide an equivalent background.

Nice To Haves

• BA/BS preferred.
• Experience in successful resolution of high level/sensitive customer service issues preferred.
• Solution Central experience preferred.
• Located within 50 miles of client's location in Plano, TX strongly preferred.

Responsibilities

• Understands and communicates the benefit design packages to members as defined by employer at their on-site locations.
• Interacts with members in a multi-channel environment verbally (e.g., chat, telephone, face to face, video chat) and in written form to ensure appropriate engagement is achieved.
• Is fully versed in and can explain plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
• Provides updates based on an agreed upon timeframe.
• Assists in increasing member's engagement into appropriate programs and offerings.
• Is a resource and educator on health care related inquiries.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees