Concierge/Receptionist PRN
About The Position
Are you passionate about hospitality and customer service? Do you receive satisfaction from a job well done providing service and security to your customers? If you are that driven individual that thrives on providing the best customer experience, we invite you to apply for a part time position as Concierge/Receptionist at Lenbrook, Atlanta's premier senior living life plan community in Buckhead. Job Summary: Greet, screen, and direct all visitors and residents; answer and direct incoming phone calls; miscellaneous typing. Essential Functions of the Job: • Must be customer driven and take pride in providing exceptional customer service. • Must be able to multi-task in a fast paced environment. • Provide exceptional customer service to all personality types. • Greet and assist visitors and residents in a friendly, professional, and helpful manner. • Maintain resident apartment and telephone list, out-of-town list, package log, guest suite reservation log, and limo reservation log. • Provide wake-up calls each morning to residents who have requested and report non-responses for follow up. • Assist residents in making reservations for guest suites, dining, shopping trips, limo reservations, change of address, voters registration, etc. • All shifts responsible for keeping front desk and surrounding area neat, clean, and organized. • Observe and follow uniform policy and cleanliness standards. • Maintain knowledge of Lenbrook emergency procedures. • Must address residents by Mr. or Mrs., Ma’am or Sir. • Must present a well-groomed, professional appearance at all times including proper uniform. No tennis/athletic shoes, or sandals. QualificationsEducation and Experience Required: • High school diploma or equivalent • Basic computer skills – must be proficient in Microsoft products (primarily Word, Excel, & Outlook) • Experience in upscale, service-oriented position, preferably with seniors Skills and Aptitude Required: • Strong communication skills • Good judgement and critical thinking skills • Proficient at reading, writing, and understanding the English language both verbal and written • Proper phone etiquette • Proven dependable work history with a focus on attendance Lenbrook Square Foundation, Inc requires all Associates to be fully vaccinated against Covid-19. Fully vaccinated is defined as having two (2) doses of either the Moderna or Pfizer Covid-19 vaccinations, or one (1) dose of the Johnson & Johnson Covid-19 vaccination, plus 14 days. In order to move forward in the application process, you must have received all required doses of the Covid-19 vaccination.
Requirements
- High school diploma or equivalent
- Basic computer skills – must be proficient in Microsoft products (primarily Word, Excel, & Outlook)
- Strong communication skills
- Good judgement and critical thinking skills
- Proficient at reading, writing, and understanding the English language both verbal and written
- Proper phone etiquette
- Proven dependable work history with a focus on attendance
- Must address residents by Mr. or Mrs., Ma’am or Sir
- Must present a well-groomed, professional appearance at all times including proper uniform. No tennis/athletic shoes, or sandals
- Must be customer driven and take pride in providing exceptional customer service
- Must be able to multi-task in a fast paced environment
Nice To Haves
- Experience in upscale, service-oriented position, preferably with seniors
Responsibilities
- Greet, screen, and direct all visitors and residents
- Answer and direct incoming phone calls
- Provide exceptional customer service to all personality types
- Maintain resident apartment and telephone list, out-of-town list, package log, guest suite reservation log, and limo reservation log
- Provide wake-up calls each morning to residents who have requested and report non-responses for follow up
- Assist residents in making reservations for guest suites, dining, shopping trips, limo reservations, change of address, voters registration, etc
- Keep front desk and surrounding area neat, clean, and organized
- Observe and follow uniform policy and cleanliness standards
- Maintain knowledge of Lenbrook emergency procedures
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
