Concierge (Receptionist)
Bishop Place Senior Living•Pullman, WA
•$17•Onsite
About The Position
As the first point of contact at the community, the Concierge provides exceptional customer service, greeting residents, families, and visitors while supporting sales, marketing, and business office functions. You will manage the lobby experience, answer calls, and help ensure a welcoming, professional environment.
Requirements
- Previous experience in customer service or answering phones preferred
- Must be 18 years or older
- First Aid certification required
- Compassion for and enjoyment of working with older adults
- Strong verbal and written communication skills
- Resourceful, organized, and able to manage multiple priorities
- Proficient in word processing, spreadsheets, and email
Responsibilities
- Greet and assist residents, families, visitors, and employees with questions and concerns
- Answer and route incoming calls professionally
- Assist with scheduling transportation and medical appointments
- Monitor the lobby, maintain a clean and inviting environment- vacuum, dust, take out garbage
- Manage hospitality bar- refill water, coffee, stock tea/hot cocoa
- Deliver mail and packages to neighbors
- Support marketing and sales efforts, including tours, inquiries, and Lead Management Program tasks
- Assist the business office with resident documentation and file maintenance
- Encourage resident participation in community activities by setting up evening movies, snacks
- Report elder maltreatment or abuse as required
- Follow and communicate company policies and procedures
- Perform other duties as assigned
Benefits
- 401(k) with employer match
- Generous PTO
- Pet insurance
- Perks at Work
- Employee Assistance Program
- Voluntary benefits options
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
