Concierge (Receptionist)

HarborChase • Palm Beach Gardens, FL

258d

About The Position

The Concierge (Receptionist) position is a part-time role located in Palm Beach Gardens, FL. The primary responsibilities include answering incoming calls, greeting visitors, maintaining a clean and inviting reception area, and managing resident information using the Yardi system. The role requires excellent customer service skills and the ability to communicate effectively with residents, family members, and staff. The position also involves administrative support tasks and ensuring compliance with community standards.

Requirements

• Must have a high school education
• Must be able to communicate effectively
• Must possess excellent customer service skills
• Must demonstrate hospitality to all community visitors
• Must have patience, tact, cheerful disposition and enthusiasm at all times
• Must possess basic computer usage and data entry skills
• Knowledge of Microsoft Office applications preferred
• Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
• Must possess a passion to work with and around senior citizens

Responsibilities

• Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner
• Ensures that all messages are relayed promptly to the intended person
• Maintains current visitor log
• Greets all visitors, residents, family members and associates in a warm and inviting manner
• Ensures that the reception areas are clean, hospitable, and inviting
• Ensures compliance with concierge team standards and first impression captain standards
• Responsible for creation and maintenance of resident face sheets utilizing the Yardi system
• Inputs resident information for faces and uploads resident photograph
• Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations
• Inputs data related to resident assessments into the Yardi system as directed
• Inputs all work orders received into the Direct Supply TELS system
• Shares issues or concerns related to an inviting environment with appropriate personnel
• Ensures proper 'Show Ready' appearance of all areas
• Possess and maintain knowledge of the community, its benefits, services, residents, and associates
• Assists with inquiries from the Director of Community Relations and/or Director of Sales
• Assists Business Office Manager with administrative support as needed
• Offers refreshments to visitors and makes them feel welcome
• Coordinates appointments for residents requesting transportation or other services
• Collects residents' mail and prepares it for distribution
• Performs community mail duties such as receiving and sending packages
• Assists with preparing community brochure packets when necessary
• Maintains professionalism in the lobby area
• Assists the community Executive Director and/or other departments with additional administrative duties
• Follows company guidelines on proper computer usage
• Dresses professionally and is in uniform
• Maintains professional decorum at all times
• Works in a safe and alert manner
• Takes ownership for associate's safety and the safety of the residents

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED