The position involves assisting donors in navigating the Nuvance Health care delivery system, nurturing relationships with donors and their families, and establishing strong communication channels between the Foundation and clinical departments. The individual will serve as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs, including providing on-call coverage during weeknights, weekends, and holidays as part of the Concierge Team call schedule. This role is essential in providing consistent services to donors enrolled in the Concierge Program.