Concierge PRN

HCA Healthcare • Sun City Center, FL

86d

About The Position

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. We are seeking a Concierge PRN for our team to ensure that we continue to provide all patients with high quality, efficient care. As our Concierge, you will act as a liaison between patients, patients relatives, and the facility to improve customer/patient satisfaction. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

Requirements

• High School diploma or GED required.
• Effectively communicates physician, patient, and family needs to appropriate members of the health care team.
• Ensures continuity of care thru precise and consistent communication of patient information with other departments and staff.
• Assists in the learning process for new employees, including training and supervision.
• Performs clerical duties including correspondence and phone calls.
• Strong customer service skills.
• Ability to manage stress appropriately.
• Must be computer literate and able to multi-task.

Responsibilities

• Communicate patient questions, complaints, problems and concerns to appropriate hospital leadership.
• Clearly explain Hospital processes to patients.
• Obtain the information needed to develop a solution for the patient and their family.
• Demonstrate excellent customer service when problem solving, communicating, providing information and reassurance to patients and their family.
• Demonstrate sound judgment and seek guidance when uncertain of situation.
• Refer to appropriate leadership staff and to risk management when necessary.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED