Concierge-Physician Office Manager

Mount Sinai Medical Center•Miami Beach, FL

About The Position

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: CC207745 Concierge Aventura Job Description Summary: Position Responsibilities Oversees the operations of the employed physician Practice on a daily basis to ensure accuracy and completeness of staffing, productivity, billing and all other core functions within the Practice. Reviews End of Month Reports using collected data and other pertinent information, including Denial Reports Billing and Collection Reports, financial and trending reports and present issues/suggestions to Regional Practice Administrator and Director. Provides monthly summary of Practice operations (staffing, financial reports, billing and collection reports) to Regional Practice Administrator and Director for presentation during monthly operating review meetings with physicians. Conducts monthly staff meetings with Practice staff and Physicians to keep them apprised of any changes on office policy or procedures, Administrative directives, Growth and Patient Satisfaction. Supports Practice by possessing a full understanding of scheduling, front desk, insurance verification, and billing/batch functions and covering these positions as needed. Assists with the monitoring of Payroll to ensure overtime is minimized and proper prior approvals are obtained. Attends monthly Office Coordinator / Manager meetings. Working knowledge of physician billing function and managed care. Reviews weekly Practice operations with Regional Practice Administrator and/or Director to ensure appointment schedules/demographics are complete and accurate. Monitor Batches for completeness and timeliness in being submitted for Billing. Daily communication to Administrative team outlining Practice issues/concerns and development of plan of action to address problems and make regular recommendations to Regional Practice Administrator regarding process improvements in the practices. Monitors and reports to Regional Practice Administrator/Director any compliance concerns with employed physician and/or staff. Evaluates and completes employee job performance evaluations in a timely and accurate manner. Monitors the cash controls of the Practices to ensure management of Petty Cash, Receipts and collections are in compliance with Practice policy. Reviews weekly deposits to identify trends in delays in daily deposits to the Cashier's Department and reviews monthly subscriptions. Resolves problems and concerns of all clients with confidence and control in a timely manner. Create new positions for the office's expansion in order to ensure an efficient and productive office flow. Works closely with CBO to address issues / trends related to coding, compliance, denials, A/R etc. Ensures Joint Commission compliance in the practices. Performs other departmental specific job responsibilities as needed.

Requirements

Bachelors degree or comparable experience
3 yrs Lead exp
4 yrs physician practice exp preferred

Responsibilities

Oversees the operations of the employed physician Practice on a daily basis to ensure accuracy and completeness of staffing, productivity, billing and all other core functions within the Practice.
Reviews End of Month Reports using collected data and other pertinent information, including Denial Reports Billing and Collection Reports, financial and trending reports and present issues/suggestions to Regional Practice Administrator and Director.
Provides monthly summary of Practice operations (staffing, financial reports, billing and collection reports) to Regional Practice Administrator and Director for presentation during monthly operating review meetings with physicians.
Conducts monthly staff meetings with Practice staff and Physicians to keep them apprised of any changes on office policy or procedures, Administrative directives, Growth and Patient Satisfaction.
Supports Practice by possessing a full understanding of scheduling, front desk, insurance verification, and billing/batch functions and covering these positions as needed.
Assists with the monitoring of Payroll to ensure overtime is minimized and proper prior approvals are obtained.
Attends monthly Office Coordinator / Manager meetings.
Working knowledge of physician billing function and managed care.
Reviews weekly Practice operations with Regional Practice Administrator and/or Director to ensure appointment schedules/demographics are complete and accurate.
Monitor Batches for completeness and timeliness in being submitted for Billing.
Daily communication to Administrative team outlining Practice issues/concerns and development of plan of action to address problems and make regular recommendations to Regional Practice Administrator regarding process improvements in the practices.
Monitors and reports to Regional Practice Administrator/Director any compliance concerns with employed physician and/or staff.
Evaluates and completes employee job performance evaluations in a timely and accurate manner.
Monitors the cash controls of the Practices to ensure management of Petty Cash, Receipts and collections are in compliance with Practice policy.
Reviews weekly deposits to identify trends in delays in daily deposits to the Cashier's Department and reviews monthly subscriptions.
Resolves problems and concerns of all clients with confidence and control in a timely manner.
Create new positions for the office's expansion in order to ensure an efficient and productive office flow.
Works closely with CBO to address issues / trends related to coding, compliance, denials, A/R etc.
Ensures Joint Commission compliance in the practices.
Performs other departmental specific job responsibilities as needed.