Concierge/Performance Associate

Sedgwick

101d

About The Position

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance. The primary purpose of the Concierge/Performance Associate is to assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability.

Requirements

• High school diploma or GED required.
• One (1) year of experience in construction management, restoration and/or insurance claims and customer service required.
• Chronicle software experience preferred.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Good problem resolution skills.
• Good judgment and sound decision making skills.
• Ability to build a consensus among various parties.
• Strong relationship building skills.
• Excellent organizational skills, accuracy, and attention to detail.
• Initiative and ability to multi-task.
• Above average speed and accuracy key stroke skills.
• High level of professionalism.
• Ability to work under pressure in a fast paced environment and maintain a positive demeanor.
• Ability to work independently or in a team environment.
• Ability to meet or exceed Performance Competencies.
• Bi-lingual English/Spanish a plus.

Responsibilities

• Receives, reviews and dispatches new jobs to contractors based on job type and location.
• Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations.
• Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed.
• Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels.
• Attendance during scheduled work hours is required.
• Performs other duties as assigned.
• Supports the organization's quality program(s).

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees