Concierge Part Time

JLL • McLean, VA

120d • $17 - $19 • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.

Requirements

• Excellent communication skills including verbal and written
• Excellent problem solving skills
• Is comfortable approaching guests
• Knowledgeable on Microsoft Office, Google Docs, digital technology
• Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
• Ability to listen and react quickly to guests' and retailers' requests in a genuine manner
• Ability to prioritize tasks under pressure
• Ability to work with varied personalities and temperaments
• Self-motivated and action-oriented team player
• Takes pride and ownership in the position and property
• Strong knowledge of New York City's entertainment, dining and cultural venues, and commitment to keeping that knowledge up-to-date
• 2+ years previous experience in hospitality, customer service or high-end retail

Responsibilities

• Upholds helpful, friendly, and professional service standard at all times
• Directs guests efficiently to retailers, dining, lodging and attractions
• Effectively pairs services to guests' needs
• Utilizes an 'above and beyond' approach to assisting guests
• Supports all property programs and initiatives enthusiastically
• Assists with keeping Guest Services Desk stocked with information including local maps, brochures and event literature
• Builds and maintains relationships through networking with retailers
• Meets or exceeds given goals for gift card sales
• Takes a proactive approach to understand trends, citywide events and hot spots to easily assist guests

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Real Estate