Concierge (Part-Time)

FirstService • Longboat Key, FL

78d • $20 - $20

About The Position

This position serves residents by providing information and services. Self-motivated; outgoing; detail oriented; customer service and customer focused individual with excellent interpersonal, communication, and organizational skills including e-mailing, identifying, and organizing resources to provide personal service expected by residents.

Requirements

• High school diploma or equivalency preferred.
• Two (2) or more years' experience in the Hospitality Industry.
• Effective written and verbal communication skills.
• Computer Literacy: Word, Excel spreadsheets, and e-mail.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.
• Must be punctual and reliable.
• Valid Florida Driver's License required for operation of a golf cart on-site.

Responsibilities

• Identifies and clarifies residents' needs and desires; answers questions; gives directions and instructions; develops inventories of services.
• Manages and screens messages.
• Helps residents establish accounts and schedules access for authorized vendors to provide services within units.
• Anticipates services required by ascertaining mood and style of residents, identifying options, developing itineraries.
• Improves services by obtaining and evaluating resident observations, opinions, and criticisms.
• Maintains guest privacy and organization reputation by keeping information confidential.
• Updates job knowledge by participating in educational opportunities, maintaining personal networks.
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Follows safety procedures and maintains a safe work environment.
• Maintains accurate guest suite calendar and assists residents in making guest suite reservations using the Connect Resident Portal.
• Inspects guest suites before guests check-in to ensure that they are being properly cleaned and stocked and identify any issues that need to be addressed before a check-in.
• Inspects guest suites after check-out to inspect for any damage or missing items.
• Processes resident payments accurately in ClickPay.
• Learns and understands building emergency procedures and knows how to execute them quickly and correctly.
• Documents all incidents and important shift info in Teams message board for other staff to review.
• Delivers packages and food deliveries to residents' vestibules.
• Additional duties provided by management.

Benefits

• Full supplemental benefits to include dental and vision.
• Occasional travel may be required to attend training and other company functions.

What This Job Offers

• Job Type: Part-time
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees