Concierge (Part-time MClub Attendant)

Richmond Marriott Short Pump • Glen Allen, VA

1d

About The Position

As an M Club Concierge Attendant, you play a key role in providing exceptional guest service while supporting the hotel's financial and operational goals for the Concierge Club. You will maintain a clean, welcoming, and well-organized environment while delivering attentive and personalized service to all guests. This industry operates seven (7) days a week, twenty-four (24) hours a day. Regular attendance, in accordance with company standards, is essential for success.

Requirements

• High School Diploma, GED, or equivalent work experience.
• Computer skills required; hotel systems experience preferred.
• Strong understanding of the English language with the ability to maintain a polished, professional, customer-focused demeanor.
• Food Handlers Card is required
• Ability to lift and transport at least 25 pounds.
• Ability to push/pull carts and other equipment up to 100 pounds.
• Ability to perform a range of physical movements throughout work areas.
• Ability to work in varying temperature conditions and noise levels, indoors and outdoors.
• Ability to stand and move at a steady pace for up to 8 hours.

Nice To Haves

• 1-2 years of customer service experience preferred.

Responsibilities

• Welcome and acknowledge all guests in accordance with company standards; anticipate needs, assist guests with disabilities, and express genuine appreciation.
• Monitor the club lounge for seating availability, service quality, safety, and overall guest well-being.
• Maintain cleanliness and organization of the bar, bar unit, tables, and surrounding areas.
• Stock ice, glassware, and supplies as needed.
• Forecast additional meal requirements and communicate special requests to the kitchen team.
• Requisition and transport supplies from the storeroom to the lounge setup areas.
• Ensure the lounge area remains clean, tidy, and free of trash at all times.
• Address and resolve guest concerns promptly, ensuring satisfaction; communicate effectively with both guests and team members while maintaining guest confidentiality.
• Stay knowledgeable about local attractions, activities, and points of interest to respond accurately to guest inquiries.

Benefits

• Competitive pay based on experience
• Health, dental, and vision insurance
• Short-term and long-term disability
• Paid time off and holiday pay
• Employee referral bonuses
• 401(k) retirement plan
• Hotel and travel discounts
• Opportunities for training, development, and career advancement
• Supportive leadership and a team-focused environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees