Concierge: Part-time, 20 Hours a Week

Provision Living • Grand Rapids, MI

316d

About The Position

As a Concierge, you will serve as a courteous and professional first point of contact for visitors and those calling the community while supporting the team in optimizing each resident’s well-being and overall experience.

Requirements

• High school diploma or general education degree (GED)
• Ability to clearly communicate with residents, employees, resident families and visitors in English
• Ability to effectively respond to questions from employees, managers, clients, customers and the general public
• Ability to identify problems and use problem-solving and conflict resolution skills
• Must possess general computer skills and be familiar with Microsoft Office Applications in order to set up, produce and update forms
• Must possess a general appreciation of seniors and an understanding of the aging process, as well as be aware of its challenges
• Professional appearance at all times, must be friendly and interact well with other individuals

Responsibilities

• Answer incoming telephone calls
• Greet visitors as they enter the community
• Assist in the maintenance of files
• Schedule car and bus for resident use
• Schedule salon appointments
• Prepare maintenance work orders and ensure prompt delivery
• Answer residents’ requests for sundry items and ensure prompt delivery and accurate accounting of items purchased by residents
• Maintain supply of greeting cards and stamps for resident use. Ensure accurate accounting of all items purchased by residents
• Locate staff to perform valet service for residents as needed
• Monitor security cameras as first-responder to resident’s Emergency Response System
• Perform other tasks as assigned

What This Job Offers

• Education Level: High school or GED