Concierge Nurse Consultant

Gallagher•Franklin, TN

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Provides medical management to workers compensation injured employees. Performs case management through telephonic contact with all medical providers, employers, claims professionals and ancillary service providers. Manage medical care in order to return injured employee to preinjury status. . Reviews services of medical and rehabilitation providers and arranges for and coordinates appropriate evaluation, treatment, and counseling. Communicates with physician, injured worker, employer, referral source, and any other resource involved in worker's rehabilitation program. Evaluates home care services and equipment and determines need for home modifications. Coordinates home care. Communicates with employers to determine job requirements of pre-injury occupation and to explore light-duty, modified, or alternate employment as necessary. Analyzes results of treatment and medical status and reviews incoming provider reports. Identifies suitable employment opportunities consistent with individual's medical limitations/capabilities, aptitudes, and interests to restore individual to maximum independence. Generates reports to referral source to communicate case status, findings, and recommendations. Generates correspondence to referral source, medical providers, injured worker and other parties involved in the rehabilitation process. Participates in case conferences over the telephone, and participates in internal and external training to enhance and maintain medical proficiency. Documents case management observations, assessment, and plan in system. Must maintain a case load to support at minimum 145 hours of billable or inventory of minimum of 72 files monthly with 95% Quality compliance expected.

Requirements

Degree from applicable program of training and a minimum of 3 years clinical experience in an acute care setting required.
Active Registered Nursing license or equivalent within the state of practice or states in which CM is performed.
Demonstrates adequate knowledge of managed care with emphasis on use of criteria , guidelines and national standards of practice.
Demonstrates good written and oral communications, organizational and leadership skills.
Computer literate.
Demonstrates good time management skills.
Self starter.

Nice To Haves

Bachelor's degree preferred.
Worker's Compensation experience is preferred.
Certification in related field preferred.

Responsibilities

Provides medical management to workers compensation injured employees.
Performs case management through telephonic contact with all medical providers, employers, claims professionals and ancillary service providers.
Manage medical care in order to return injured employee to preinjury status.
Reviews services of medical and rehabilitation providers and arranges for and coordinates appropriate evaluation, treatment, and counseling.
Communicates with physician, injured worker, employer, referral source, and any other resource involved in worker's rehabilitation program.
Evaluates home care services and equipment and determines need for home modifications.
Coordinates home care.
Communicates with employers to determine job requirements of pre-injury occupation and to explore light-duty, modified, or alternate employment as necessary.
Analyzes results of treatment and medical status and reviews incoming provider reports.
Identifies suitable employment opportunities consistent with individual's medical limitations/capabilities, aptitudes, and interests to restore individual to maximum independence.
Generates reports to referral source to communicate case status, findings, and recommendations.
Generates correspondence to referral source, medical providers, injured worker and other parties involved in the rehabilitation process.
Participates in case conferences over the telephone, and participates in internal and external training to enhance and maintain medical proficiency.
Documents case management observations, assessment, and plan in system.
Must maintain a case load to support at minimum 145 hours of billable or inventory of minimum of 72 files monthly with 95% Quality compliance expected.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program