Concierge Navigator ("Navegador de Servicios")

Azul Hospitality • Dallas, TX

94d

About The Position

The Concierge/Navigators use their passion for discovery to add creativity and originality to the way they deliver unique and personalized experiences to guests and ambassadors alike. The successful Navigator is an innovator, always challenging the status quo; they are relentless explorers, constantly seeking out the latest and greatest in local happenings; and of course, they are relationship builders, continually nurturing and expanding their networks. Our guests are not looking for the typical tourist attractions, they are looking to experience the town as a local. So, we are looking for an individual that is extremely passionate about the locale someone who takes pride in their expertise, their community relationships, and their up-to-date knowledge of trends in food, wine, art, culture, and events.

Requirements

• High school or equivalent education required.
• 2 years customer service or similar experience required.
• Experience in the hospitality industry preferred.
• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Considerable knowledge of complex mathematical calculations and computer programs.
• Must have excellent leadership capability and customer relations skills.
• Must be detail oriented with outstanding organizational and communication skills.
• Must possess basic computer skills and computational ability.
• Ability to effectively deal with internal and external customers.
• Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
• Self-driven and able to work independently.
• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.

Responsibilities

• Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Build, maintain, and update a catalog of local offerings from restaurants and bars to shops and museum exhibits.
• Deliver information to guests and educate other ambassadors about local offerings.
• Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
• Gather, summarize, and provide information to guests about the property, its services and facilities.
• Answer telephones using appropriate etiquette.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Confer and cooperate with other departments to ensure coordination of guest needs.
• Maintain lobby cleanliness and organization.
• Perform other duties as assigned by manager or supervisor.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees