Concierge - Mon - Fri 8:30am - 5:30pm

Williams Lea • Boston, MA

385d • $47,424 - $49,920

About The Position

The Concierge position at Williams Lea in Boston is responsible for managing the reception desk, greeting visitors, and providing general clerical support. This role is essential for ensuring a welcoming environment and facilitating communication within the office. The position requires exceptional customer service skills and the ability to handle multiple tasks in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Minimum of four years receptionist, switchboard, or administrative assistant experience, preferably in a banking, legal, or large corporate environment.
• Exceptional customer service skills to effectively greet and communicate with callers and visitors.
• Ability and willingness to learn in-depth knowledge of the company to handle calls and greet visitors efficiently.
• Ability to work in a fast-paced team environment.
• Ability to communicate effectively and professionally with co-workers and clients.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional, and timely manner.
• Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism.
• Notify employees of visitors' arrival when necessary.
• Provide high-level services to staff, clients, and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned.
• Handle sensitive and/or confidential documents and information.

Benefits

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees