Concierge Manager | Full-Time | RaRa Room

Oak View Group•Phoenix, AZ

12d•$60,000 - $65,000•Onsite

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Oak View Group is searching for a Concierge Manager to join our team at an Exclusive Members Only Club Restaurant by Major Food Group and Oak View Group known as The Ra Ra Room in downtown Phoenix. The Concierge Manager will be responsible for making all restaurant reservations and client contact. This position may manage oversee a team of 1-2 Concierge to assist in this process. The position is largely office based and a daytime role overlapping into the early evening. During the early dinner restaurant hours this position will also assist in greeting guests and taking care of their needs during their dining check in experience. As Concierge Manager you will be required to work days, nights, weekends and holidays. This role pays an annual salary of $60,000-$65,000 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until March 13, 2026. About the Venue The Mortgage Matchup Center is in the heart of downtown Phoenix, home to the Phoenix Suns and Mercury professional basketball teams and a variety of special events and concerts tear round-making it the preeminent destination for sports and entertainment in the southwest.

Requirements

3-5 years on exemplary customer service experience.
Demonstrate ability to proactively prioritize needs and effectively manage resources.
Skillfully determine whether tasks should be attempted, identifying the most effective way of completing the task, and preparing to overcome expected difficulties.
Be professional, articulate, and punctual.
Be able to support full-time flexible hours including late nights, weekends and holidays

Nice To Haves

Experience with Resy and Seven Rooms reservations systems preferred

Responsibilities

Deliver the company experience for guests: Make and coordinate all restaurant reservations in a timely manner delivering exceptional guest hospitality and customer service.
Communicate all guest details to the restaurant team to create the company experience for guests.
Assist in creating seating charts
Follow up with guests with additional services that enhance the guests' experience.
Demonstrate the restaurant values when providing service and teamwork.
Able to execute a smooth guest check-in experience.
Create luxury for all the senses by greeting and seating guests: Welcome guests and make them feel at home, reiterating any special requests.
Occasionally seat guests, provide them with the menu and information about the restaurant.
Follow up with guests post dining to obtain feedback on their experience, and filter back to the restaurant management team.