Concierge Manager

CHATEAU RETIREMENT COMMUNITIES LLC • Lynnwood, WA

14d • $24 - $28

About The Position

As a Concierge Manager for Chateau Retirement, you will become a part of a company that focuses not only on the residents we serve, but also a company that puts employees first. Why do you want to apply and work for Chateau? The PEOPLE. Be a part of our Chateau family that prides itself not only on our outstanding care and love for the assisted living industry but prides itself on having fun and taking care of family.

Requirements

• Previous experience working with the elderly preferred
• Supervisory experience is required
• Computer proficiency (Word, Excel, Outlook) is required
• Strong interpersonal, organizational, and time management skills
• Ability to read, write and speak English
• Ability to Pass a Department of Social and Health Services background check (some negative actions can be acceptable)

Responsibilities

• Oversee the day-to-day operations of the concierge desk, including staffing, scheduling, and training new staff, and collaborating with security teams to promote a positive environment for residents
• Provide every resident, guest, and employee with a superior customer experience, regularly coaching concierge staff to ensure a consistent level of service is maintained
• Respond to residents’ inquiries in a friendly and professional manner, both in person and over the phone, working closely with other departments to ensure a seamless experience
• Coordinate reservations and orders on behalf of residents for all Chateau amenities, including the restaurants, fitness facilities, daily community activities, transportation services, and more
• Receive and safely maintain package deliveries, distributing parcels and mail as needed
• Provide accounting and administrative support to the Life Enrichment department as needed, including but not limited to bookkeeping, records keeping, and procuring supplies
• Maintain accurate and up-to-date resident files including medical notes, emergency face sheets, immunization records, and parking and pet information
• Other duties as assigned

Benefits

• Medical, dental, vision, FSA, 401k with employer match, $40,000 employer paid life insurance policy, 6 paid holidays, employee referral bonuses, tuition program, employee wellness program, discounted employee meals, ORCA card reimbursement, bridge program (HCA to CNA or LPN to RN), CNA/HCA/LPN/RN annual license reimbursement
• Some benefits require employee to work 30 or more hours per week and/or be over the age of 21

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees