CONCIERGE, LEAD

Barneys New York • Beverly Hills, CA

235d • $23 - $29 • Onsite

About The Position

The Terrace Concierge Lead is responsible for maintaining an excellent service experience for clients in The Terrace, at Saks Fifth Avenue Beverly Hills. The ideal candidate has the ability to provide an elevated client experience in a restaurant setting. Additionally, the Concierge Lead has knowledge of the many services offered at Saks Fifth Avenue and uses this knowledge to provide clients with personalized assistance to enhance their shopping experience. The candidate will work in a cross-functional environment, connecting with selling associates and the Saks Fifth Avenue management team regularly to understand the store offerings and promote additional store services to clients on The Terrace. In this role, the candidate must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships.

Requirements

• Minimum of 1-2 years relevant experience working in hospitality, luxury retail and/or servicing client
• A passion for providing a seamless and elevated experience for clients
• Knowledge of hospitality and restaurant industry tools including, but not limited to, Toast and Resy
• Experienced with kitchen expectations and service levels
• Possess strong communication, server, multitasking, cleanliness, and organization skills
• Ability to quickly problem solve client concerns and determine solutions with limited supervision
• Available to work a flexible schedule that includes nights, weekends, and holidays
• Ability to interact professionally and respectfully

Responsibilities

• Handle client inquiries in a prompt, professional and courteous manner while working to provide a resolution with every inquiry
• Follow food storage procedures according to the California Health Department standards
• Ensure safe working practices are in place, documenting accidents/incidents in a timely manner and be alert to potential safety issues
• Maintain an acceptable attendance and punctuality record including adherence to schedule
• Focus on achieving and exceeding an exceptional client experience by creating and developing excellent client relationships
• Ad hoc responsibilities as needed

Benefits

• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers