Concierge Ld

Caesars Entertainment•Robinsonville, MS

About The Position

Provide each guest with excellent customer service while making reservations, checking in the guest and answering their questions both in person and over the telephone. Essential Functions: Get to know all guests that enter the Spa Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members Communicate and describe in an articulate manner the spa offerings and their benefits Ability to compare and contrast the different services on the menu Recommend and up-sell services that fit the guests' needs. Possess professional telephone etiquette for booking appointments , handling guests' requests, and guests' questions Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner. Effectively handles cash credit card, gift certificates, comps and room charge transactions. Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle) Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude Ability to use fax machine, copier and email. Maintain a clean, safe, stocked and well organized work area Maintain spa appearance and cleanliness Assist in all areas of the spa operation as directed by management Ability to handle multiple tasks simultaneously Supportive Functions: Ability to troubleshoot and problem solve Attention to detail Cooperative and friendly attitude Assist with special projects as requested Inventory of products and supplies Ability to give tours and or describe the spa facility Ability to be efficient in a fast paced environment Participate in scheduled meetings as requested Other: Regular attendance is essential to the successful performance of the position Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility Able to receive the various services that are offered on our spa menu and be a model for the training of new therapists when requested. Must comply with rules and regulations for the safe and effective operation of the facility Maintains a friendly pleasant and professional demeanor and appearance at all times Passion and desire for excellence Specific Job Knowledge, Skills, and Abilities: Excellent, reading writing and oral proficiency in the English language Previous customer service required General accounting skills (for daily closing procedure) High school diploma or equivalent required Job Specific Requirements: Must be able to stand up or sit down up to 7 hours per day Length of time of these tasks may vary Must be able to exert well pace ability to reach team members and guest in a timely manner. Must be able to lift 15lbs occasionally Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity Speaking and listening occur continuously in the process of communication with guest, management, and team members. Vision occurs continuously with the most common visual functions being those of near vision and depth perception Must be able to operate office equipment such as computers, printer, multi touch tone phones, filing cabinet, fax machines, photocopiers and other office equipment. Summary: This job description in no way implies that these are the only duties to be performed by the team members occupying this position. Team members will be requested to perform other job related duties assigned by management.

Requirements

Excellent, reading writing and oral proficiency in the English language
Previous customer service required
General accounting skills (for daily closing procedure)
High school diploma or equivalent required
Must be able to stand up or sit down up to 7 hours per day
Length of time of these tasks may vary
Must be able to exert well pace ability to reach team members and guest in a timely manner.
Must be able to lift 15lbs occasionally
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening, hearing ability and visual acuity
Speaking and listening occur continuously in the process of communication with guest, management, and team members.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception
Must be able to operate office equipment such as computers, printer, multi touch tone phones, filing cabinet, fax machines, photocopiers and other office equipment.
Regular attendance is essential to the successful performance of the position
Due to the nature of the hospitality industry, team members may be required to work varying schedules, weekend, and holidays to reflect the needs of the facility

Responsibilities

Get to know all guests that enter the Spa
Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful and professional attitude with all guests and team members
Communicate and describe in an articulate manner the spa offerings and their benefits
Ability to compare and contrast the different services on the menu
Recommend and up-sell services that fit the guests' needs.
Possess professional telephone etiquette for booking appointments , handling guests' requests, and guests' questions
Proficient computer skills that will ensure reservations will be made in a timely, efficient and error free manner.
Effectively handles cash credit card, gift certificates, comps and room charge transactions.
Maintain an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle)
Understand that as a representative of the Spa they will maintain a healthy, fit appearance and a positive attitude
Ability to use fax machine, copier and email.
Maintain a clean, safe, stocked and well organized work area
Maintain spa appearance and cleanliness
Assist in all areas of the spa operation as directed by management
Ability to handle multiple tasks simultaneously
Ability to troubleshoot and problem solve
Attention to detail
Cooperative and friendly attitude
Assist with special projects as requested
Inventory of products and supplies
Ability to give tours and or describe the spa facility
Ability to be efficient in a fast paced environment
Participate in scheduled meetings as requested
Able to receive the various services that are offered on our spa menu and be a model for the training of new therapists when requested.
Must comply with rules and regulations for the safe and effective operation of the facility
Maintains a friendly pleasant and professional demeanor and appearance at all times
Passion and desire for excellence