Concierge - Hospital Front Desk - Mineola

NYU Langone Health • Mineola, NY

121d • $55,646 - $58,920

About The Position

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge. We have an exciting opportunity to join our team as a Concierge - Hospital Front Desk - Mineola. In this role, the successful candidate is responsible for creating a welcoming first impression and enhance the patient and family experience. Proactively interacts with patients, families, visitors and staff to ensure a positive first impression, that all interactions are helpful and needs are taken care of in a prompt and professional manner. Responsible for providing personalized service in accordance with the standards of the hospital. Serves as a primary resource for patients, families and visitors seeking information, and acts as a liaison between visitors and other departments in an effort to provide exceptional customer service. Serves as a guide for patients, families and visitors, facilitates information and wayfinding request and anticipate their needs.

Requirements

• High School or GED
• 1 - 2 years Customer Service/Hospitality Position (Hospital, Hotel, Retail, Customer Experience)
• Excellent communication (both oral and written), interpersonal, and organization skills
• Good computer skills (Microsoft Office Word, Excel)
• Strong customer service and hospitality skills

Nice To Haves

• Bachelor's Degree in any field
• 3 - 5 years Customer Service/Hospitality Position (Hospital, Hotel, Retail, Customer Experience)
• Electronic Medical Record Experience

Responsibilities

• Performs other duties as assigned
• Provides a warm and friendly greeting to patients, families and visitors upon arrival and departure
• Provides wayfinding services for patients and visitors using maps and other tools to various hospital locations
• Assures the customer is directed to the appropriate department without exception
• Answers questions on the spot at lobby desk and responds to requests in a professional manner using exceptional customer service skills
• Answers incoming phone calls with NYU Winthrop greeting, determines purpose of the call and transfer to the appropriate area or department
• Informs patients, families and visitors of hospital and community services as well as amenities that are available and initiates and delivers service recovery when necessary
• Anticipates the customer’s needs and concerns, answers their questions and takes appropriate action
• Follows up with customer concerns and assists in resolution of issues in a timely manner, collaborating with Patient Relations Department
• Collaborates with all staff and departments and provides exceptional customer service to internal and external customers
• Escalates questions and provides timely resolution to patients and families
• Assists in maintaining lobby appearance and individual work area

Benefits

• Comprehensive benefits and wellness package
• Financial security benefits
• Generous time-off program
• Employee resources groups for peer support
• Holistic employee wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED