Concierge Home Care Services Manager - RN

Venture Forthe Inc•Town of Cheektowaga, NY

16d

About The Position

Venture Forthe is a premier home and community-based care agency serving individuals across multiple states, built on the belief that every person deserves the right to remain independent and in control of their own choices. We proudly advocate for the needs, preferences, and goals of those we serve, empowering each individual to shape their own path at every stage of life. Lead. Innovate. Elevate the Client Experience. We’re seeking an exceptional Concierge Home Care Services Manager in our Erie and Niagara counties to oversee clinical operations while building and launching our new Concierge Private-Pay Personal Care Program. This is a senior leadership role for someone who thrives at the intersection of clinical excellence, program development, and premium client service. Hours: Monday-Friday: 8:30a-5pm

Requirements

Current NYS Registered Professional Nurse (RN) license.
Minimum three years of home care experience; supervisory experience strongly preferred.
Strong knowledge of RN, LPN, PCA, and paraprofessional scope of practice.
Proven leadership ability, with experience coaching and developing clinical teams.
Exceptional customer-service, communication, and interpersonal skills.
Entrepreneurial mindset with the ability to build programs, create workflows, and operationalize new initiatives.
Proficiency in EMRs, Microsoft Office Suite, and modern communication tools.
Valid NYS driver’s license and reliable transportation.
Clinical assessment and care-planning expertise.
Strong organizational, analytical, and problem-solving skills.
Ability to cultivate high-trust relationships with clients and staff.
Professional presentation, cultural sensitivity, and hospitality-level customer service.
Ability to multitask across both clinical operations and concierge service functions.

Responsibilities

Design, launch, and manage our new concierge private-pay service line
Recruit and supervise top tier concierge personnel to ensure personalized, relationship-driven care
Coordinate scheduling and caseloads for private pay clients
Lead, supervise, mentor, and support RNs, LPNs, and PCAs
Ensure full regulatory compliance and high-quality patient care
Create workflows, develop premium service offerings, and shape client experience standards
Complete assessments and create individualized concierge care plans
Drive innovation while maintaining excellence and compliance in traditional LHCSA operations