Concierge Guide

Savannah College of Art and Design • Atlanta, GA

79d

About The Position

As a concierge guide, you will document every interaction, maintain high-quality data, and suggest solutions to students and department leaders. You will receive a high volume of outbound and inbound calls on a dedicated phone line, as well as texts and emails, to enhance the SCAD experience and connect students to various resources or departments. Responsibilities include the analysis of qualitative and quantitative data to make deductions from varying facts and circumstances and assistance with appointment scheduling. Among other duties, you will supervise student staff as needed, provide training, and approve time sheets. In this role, you will provide proactive outreach to students with updates and reminders for important dates and suggestions for success. You will answer all student questions about navigating SCAD and provide information on upcoming events and activities. Additionally, you will contact students to check in on their well-being, offering support if needed and assistance with referrals. You will participate in extended office hours to meet student needs and attend SCAD signature events on behalf of SCADcares.

Requirements

• Bachelor's degree with at least one year of experience.
• Familiarity with computers and phones and ability to learn new software.
• Participation in consecutive evening and weekend work.

Nice To Haves

• Hospitality, customer service, or student-facing experience.
• Counseling or conflict resolution experience.

Responsibilities

• Document every interaction and maintain high-quality data.
• Suggest solutions to students and department leaders.
• Handle a high volume of outbound and inbound calls, texts, and emails.
• Analyze qualitative and quantitative data to make deductions.
• Assist with appointment scheduling.
• Supervise student staff as needed.
• Provide training to student staff.
• Approve time sheets.
• Provide proactive outreach to students with updates and reminders.
• Answer student questions about navigating SCAD.
• Provide information on upcoming events and activities.
• Contact students to check in on their well-being.
• Offer support and assistance with referrals.
• Participate in extended office hours.
• Attend SCAD signature events on behalf of SCADcares.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree