Concierge- Full Time

Watercrest Senior Living • Melbourne, FL

104d

About The Position

Market Street Viera is looking for a concierge to join their team! The Concierge is the initial point of contact for potential residents, families, vendors and the community either in person or via the phone. The Concierge is responsible for being professional, polite and will ensure all guests have a pleasant first experience with the community. The Concierge serves visitors by greeting, welcoming, and directing them appropriately; and notifies team members of visitor arrival and maintains security and telecommunications systems within the community.

Requirements

• High School Diploma or GED
• Two (2) years’ Concierge/Front Desk Receptionist experience in a customer service-oriented industry
• Knowledge of computers and relevant software applications to include Microsoft Office and Outlook
• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts
• Able to make independent decisions
• Must be able to communicate in a warm, friendly and caring manner
• Must possess a passion to work with and around senior citizens
• Knowledge of administrative and clerical procedures
• Knowledge of customer service principles and practices

Responsibilities

• Maintains a professional personal presentation
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
• Answers the phone within 3 rings; determine nature of call to either relay information or route call as appropriate
• Takes detailed messages with name, date, time and return phone number
• Ensures team members receive their phone messages promptly
• Maintains knowledge of who is available to receive an inquiry or host a tour
• Maintains security by following procedures, monitoring log books to include visitor sign in and sign out
• Maintains safe and clean reception, lobby and Welcome Room areas by complying with procedures, rules and regulations
• Receive and sort mail for Leadership Team
• Maintain yearly transportation book for resident’s doctor appointments as necessary
• Communicate with Driver at least 24 hours in advance regarding resident appointment dates and times
• Report all accidents and incidents as soon as possible to your supervisor, no matter how minor
• Maintain the confidentiality of residents’ personal care information
• Honor the residents’ personal and property rights
• Must be in company uniform and resident ready at all times

Benefits

• Full benefits package including medical, dental, and vision insurance
• 401(k) with matching
• Tuition reimbursement
• On-demand pay in between paychecks

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees