CONCIERGE / FRONT DESK

COVENANT WOODS•Mechanicsville, VA

2d•Onsite

About The Position

Covenant Woods in Mechanicsville is currently seeking a Part-time Concierge with superior guest service skills. ESSENTIAL JOB FUNCTIONS: This role is responsible for all aspects of the concierge desk, including answering incoming calls, connecting callers with appropriate department or employee, managing guest room reservations, assisting residents with their dry-cleaning orders and billing, maintaining package logs, submitting work orders, and sorting resident and business mail daily. The Concierge assists guests and vendors with the campus registration process which includes verifying approval before campus access is granted. SCHEDULED DAYS AND HOURS: 1-2 Evenings per week 3:30PM - 8:00PM plus Every Other Weekend 1:00PM - 8PM Covenant Woods understands that having a passionate staff is at the center of what makes us great. We invest in our employees by offering exceptional benefits, compensation and career growth & development opportunities. Working in a retirement community like Covenant Woods is unlike any job you’ll ever hold. You don’t work with regulars, you work with residents: familiar, friendly faces you will see and interact with every day. You’ll get to know inspiring people and be surrounded by a family-like team. Our staff enjoy coming to work, and are rewarded with healthy relationships, consistent hours, and a welcoming workplace that feels like home.

Requirements

Three years’ customer service experience
Must be highly organized and detail oriented
Excellent communication and listening skills
Computer proficiency required, Microsoft Office programs
Great phone demeanor and outgoing personality

Responsibilities

answering incoming calls
connecting callers with appropriate department or employee
managing guest room reservations
assisting residents with their dry-cleaning orders and billing
maintaining package logs
submitting work orders
sorting resident and business mail daily
assists guests and vendors with the campus registration process which includes verifying approval before campus access is granted