Concierge/Front Desk - Woodhouse Day Spa

The Woodhouse Spa - Wilmington • NC

80d

About The Position

Want to work at the only luxury day spa in Wilmington? Ready to do what you love? Come join The Woodhouse Spa Wilmington team! Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, nails, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With more than 80 locations nationwide, we are the gold standard of neighborhood luxury day spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being. For more information visit us at woodhousespas.com. At The Woodhouse Spa- Wilmington, we value our team members and strive for excellence with every guest experience. Be a part of growing something new in Wilmington! Our spa concierge makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!

Requirements

• Highly knowledgeable about the surrounding area & lives within 25 minutes or less from location
• Excellent customer service skills with a friendly and warm demeanor
• Strong verbal and written communication skills and ability to multitask
• Ability and willingness to work flexible hours including weekends, holidays, and late nights
• Ability to work on feet for 6-8 hours
• Must be able to lift/push/reach for/carry 25+ pounds occasionally
• High school diploma or equivalent experience
• Experience with luxury service preferred

Responsibilities

• Provides personal attention from the time the guest walks through the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as back up for the leadership team, when they are busy taking care the 'big stuff', you always make sure things are running smoothly

Benefits

• Competitive Pay and Incentive programs
• Generous discounts and opportunities to enjoy services and products
• 'The Woodhouse Way' paid training program
• Working in a brand new facility
• Opportunities for advancement

What This Job Offers

• Education Level: High school or GED