Concierge Experience Representative - Marquis MD

ICBD • Boca Raton, FL

3h

About The Position

Marquis MD is a concierge medical practice built around relationships, not rushed appointments that meet quotas. Our Medical Assistants are not task-runners or room-turners — they are trusted partners in delivering calm, personalized, high-touch care to patients who expect excellence and humanity in equal measure.
If you take pride in anticipating needs, creating ease for others, and being part of a team that treats both patients and colleagues with respect, this role was designed for you.
Position Overview
The Concierge Experience Representative is the welcoming presence and central connector of the Marquis MD experience. This role ensures every patient interaction is seamless, personal, and aligned with the brand’s commitment to luxury-level care and whole-person wellness.

Requirements

• Three or more years of experience in concierge medicine, private healthcare, or luxury hospitality.
• Outstanding interpersonal and communication skills.
• Exceptional organizational ability and attention to detail.
• Polished presentation consistent with the Marquis MD brand.
• Composed and professional under pressure.
• Warm, intuitive, and approachable.
• Proactive and detail-oriented.
• Dependable and team-focused.
• Embodies the Marquis MD values of accessibility, excellence, empathy, and integrity.

Responsibilities

• Welcome and assist patients and guests in a warm, professional manner that reflects the Marquis MD standard.
• Anticipate patient needs and provide an effortless, personalized experience.
• Maintain an organized and elegant reception environment.
• Ensure all interactions are handled with discretion and empathy.
• Coordinate with the care team to support smooth patient flow.
• Manage appointment scheduling and confirmations.
• Assist with membership inquiries, renewals, and onboarding.
• Coordinate referrals and follow-ups as needed.
• Ensure communication between patients and providers is clear and timely.
• Handle phone, email, and in-person inquiries with professionalism.
• Maintain organized and accurate documentation.
• Assist with forms, billing coordination, and correspondence.
• Identify opportunities to enhance front-of-house efficiency.

Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed