Concierge Events Planner

The Cake Bake Shop Admin LLC•Kissimmee, FL

About The Position

Reporting to the Concierge Events Manager, the Concierge Events Planner is responsible for supporting the planning, coordination and execution of private events at their respective locations. This role assists with guest communication, contract preparation and event logistics while ensuring a seamless experience from inquiry through event completion. The Concierge Events Planner works closely with the Concierge Events Manager and all operational departments to ensure events are organized, communicated effectively and executed to Cake Bake Shop standards. This role focuses on administrative support, guest service and detailed event coordination while helping drive successful private events for The Cake Bake Shop.

Requirements

Event planning or hospitality experience preferred
Food and beverage experience in a polished dining environment preferred
Strong organizational and time management skills
Excellent written and verbal communication skills
Ability to multitask and manage multiple event timelines simultaneously
Professional appearance adhering to Cake Bake Shop uniform guidelines and impeccable hygiene
Ability to adhere to a 45-hour (minimum) work week with availability in the mornings or evenings, weekdays, weekends and holidays (if necessary)

Nice To Haves

Bachelor’s degree in event planning, hospitality or related field is a plus

Responsibilities

Supports the Concierge Events Manager in the planning and coordination of private events
Assists with responding to guest inquiries, gathering event details and communicating available options and packages
Prepares contracts, proposals and event documentation through Tripleseat
Maintains organized and accurate records for all event accounts, including guest communication and notes
Assists with coordinating event logistics including timelines, guest counts, menus, room layouts and special requests
Ensures all event elements are properly communicated to the appropriate departments prior to execution
Supports the preparation of Banquet Event Orders (BEOs) and ensures details are updated and accurate
Attends weekly meetings with Savory, Production and FOH Management to review upcoming events
Assists in conducting property tours for prospective clients and sharing information about Cake Bake Shop offerings
Works closely with the Concierge Events Manager to ensure all guest expectations are clearly documented and communicated
Assists with day-of event coordination when necessary to ensure successful execution
Maintains communication with clients leading up to their event to confirm details and ensure preparedness
Provides administrative support including managing calendars, event files and departmental documents
Maintains brand standards and provides exceptional guest service throughout the planning process
Supports cross-selling opportunities between locations when appropriate
Responds promptly and professionally to guest inquiries and follows up to ensure satisfaction
Works collaboratively with all departments to ensure smooth event operations
Adheres to all guidelines established by the organization and leadership team