Concierge/ Elevator Operator

ASM GlobalRichmond, VA
90d

About The Position

The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center.

Requirements

  • Must be Customer Service Oriented
  • Excellent verbal and written skills
  • Must be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies
  • Must be a Master of Conversation
  • Must have a passion for theater
  • Must love helping people
  • Possess an intellectual curiosity and a desire to learn about the theater and the community surrounding it
  • Radiate compassion, excitement and charisma

Responsibilities

  • Develop relationships with patrons to improve their theater going experience and exceed their expectations
  • Address, follow-through and resolve patron concerns
  • Anticipate the patrons need and get them excited about current and future theater productions
  • Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
  • Provide patrons with a wealth of knowledge relevant to the theater and the community
  • Research topics relevant to the theater(s) and the city of Richmond
  • Be ready to stand in as Usher when called upon
  • Be flexible and responsive to changes in the scope of duties

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What This Job Offers

Industry

Performing Arts, Spectator Sports, and Related Industries

Education Level

High school or GED

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