Concierge/ Elevator Operator

ASM Global • Richmond, VA

90d

About The Position

The Theater Concierge will provide a warm and exceptional specialized service by providing outstanding customer service to our theater patrons. This position will share time between Altria Theater and Dominion Energy Center.

Requirements

• Must be Customer Service Oriented
• Excellent verbal and written skills
• Must be able to effectively and calmly deal with a multitude of patron issues while maintaining SMG policies
• Must be a Master of Conversation
• Must have a passion for theater
• Must love helping people
• Possess an intellectual curiosity and a desire to learn about the theater and the community surrounding it
• Radiate compassion, excitement and charisma

Responsibilities

• Develop relationships with patrons to improve their theater going experience and exceed their expectations
• Address, follow-through and resolve patron concerns
• Anticipate the patrons need and get them excited about current and future theater productions
• Warmly welcome patrons to the theater(s) and direct them to the right information and/or resource
• Provide patrons with a wealth of knowledge relevant to the theater and the community
• Research topics relevant to the theater(s) and the city of Richmond
• Be ready to stand in as Usher when called upon
• Be flexible and responsive to changes in the scope of duties

What This Job Offers

• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED