Concierge - Driver - Memphis Hope Lodge
About The Position
At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Concierge-Driver at Hope Lodge serves as both a guest service ambassador and the primary transportation provider for lodge guests. In addition to performing front desk and concierge duties, this role is responsible for operating lodge vehicles safely and courteously, maintaining transportation schedules, and ensuring vehicle readiness. The Concierge-Driver helps guests travel to and from medical appointments and community resources, supporting a safe, reliable, and welcoming experience. The schedule for this role is 8:00am - 4:00pm, Monday - Friday at $18.59 per hour. This role includes full benefits.
Requirements
- High School Diploma or Equivalent
- Valid driver's license with clean driving record
- Defensive driving skills and knowledge of traffic laws
- Ability to navigate efficiently and maintain punctual schedules
- Strong communication and interpersonal skills with guests and caregivers
- Ability to assist guests with mobility challenges and luggage safely
- Attention to detail for vehicle safety checks and accurate record-keeping
- Proficiency in Microsoft Office Suite and reservation systems
Nice To Haves
- Experience providing passenger transport or shuttle services preferred
- Previous hospitality or guest service experience is a plus
Responsibilities
- Operate lodge vehicles to transport guests safely to medical appointments and other approved destinations (40%)
- Greet guests, manage check-in/out, and provide information about lodge amenities and local resources (15%)
- Coordinate and maintain transportation schedules to ensure timely pick-up and drop-off (15%)
- Conduct daily vehicle inspections, maintain cleanliness, and report maintenance needs (10%)
- Respond to guest requests, concerns, and emergencies during transportation and at the lodge (10%)
- Maintain accurate transportation and guest records, including mileage logs and trip data (10%)
- Support front desk operations, including phones, emails, and lobby security, as needed (10%)
Benefits
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
- Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
