Concierge Coordinator

Mystic Lake Casino Hotel • Bloomington, MN

233d • $16 - $16

About The Position

Come work at Mystic Lake Casino's Mall of America Store! As a Concierge Coordinator you will provide superior guest service to all guests, both in person and over the phone! In this part-time opportunity you will enjoy weekly pay and growth opportunities! This position is located in Bloomington, MN at our Mall of America store. Pay Rate: $16.00-$16.75/hour based on experience. Shift: Monday-Sunday anytime between 10am-9pm. 4-8 hour shifts. Weekends and Evenings required. 14-20 hours per week.

Requirements

• One year retail, hospitality or concierge experience.
• Proficient computer skills with Microsoft Office.

Responsibilities

• Greet mall visitors and bus riders.
• Provide concierge services that coordinate all aspects of a guests visit to the Gaming Enterprise, including transportation, ticket purchases, reservations, and trip itineraries.
• Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions, and amenities.
• Assist guests with Club M memberships, creating new accounts, answering questions, and reprinting cards.
• Assist guests with Mystic Lake apps and Text Club information.
• Troubleshoot ticketing issues with guests and resolve minor guest concerns.
• Escort guests to shuttle bus, greeting guests at the bus and maintaining procedure.
• Track guests by scanning Club M card and/or identification card.

Benefits

• Competitive weekly pay
• Comprehensive benefits package including medical, dental, life and disability insurance
• Onsite medical clinics and pharmacy
• 401(k) retirement plan
• Paid time off
• Wellness programs
• Discounts on childcare, fuel, bus passes, and fitness membership
• Free uniforms and free uniform cleaning
• Tuition reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed