Concierge BoatCierge Internship

About the position

The primary function of this position is to meet and greet members with a smile and helpful can-do attitude. As the first representative members meet each day, the ability to provide top of the line customer service is essential to the success of the employee. A constant positive attitude and ability to be a strong team player working closely with both the dock staff and sales team is required.

Responsibilities

• Welcome members with a smile and introduce yourself.
• Answer any question they might have about where to go on the water that day.
• Check that ID matches the name on the reservation.
• Field all phone calls coming in to the club.
• Create reservations for same day requests.
• Send confirmation text messages for the following day.
• Collect prospect information and enter their information into the sales optima portal.
• Give daily dock tours on request (from sales).
• Work with sales team to execute personal tours and open houses (2x per month).
• Communicate constantly with the dock staff about arrivals.
• Follow up with sales team daily with updates on prospects.

Requirements

• Maintain a professional appearance in accordance with company policy.
• NASBLA boating safety course.
• Able to work on your feet and work in all weather conditions.
• Be team-oriented, self-motivated, and process driven.
• Must be able to lift 30lbs.
• Be completely trustworthy and ability to work alone.
• Knowledge of small boat operations preferred but not required.
• Have a strong attention to details.

Benefits

• Employee discounts
• Free uniforms
• Training & development