Concierge - Bellagio

Bellagio • Las Vegas, NV

208d • $19

About The Position

As a Concierge at Bellagio, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Requirements

• High School Diploma, GED or equivalent.
• 1+ years of prior relevant experience working in a similar resort setting.

Responsibilities

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues.
• Respond and assist with guest conflict resolutions in a timely manner.
• Anticipate, recognize, evaluate, and resolve any potential challenges.
• Build relationships and professionally represent themselves with vendors and guests.
• Multitask in up to 26 operating systems simultaneously to fulfill guest requests.
• Stay up to date and knowledgeable on other departments/entities policies and procedures.
• May check in/out hotel guests.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED