Concierge Attendant

Marriott • The Woodlands, TX

4h • Onsite

About The Position

The Concierge Attendant is responsible for the final breakdown of functions, which includes cleaning the room, cleaning and returning equipment, and completing closing duties such as storing reusable goods and locking doors. This role involves setting up, stocking, and maintaining work areas, as well as monitoring and maintaining cleanliness, sanitation, and organization of assigned stations and service areas. Key tasks include transporting and restocking linens and practicing clean-as-you-go procedures. The attendant is expected to assist other departments to ensure optimal guest service, adhere to company safety and security policies, and report any unsafe conditions. Professionalism in appearance and communication, maintaining confidentiality, and protecting company assets are also crucial. The role requires welcoming and acknowledging guests, anticipating their needs, and thanking them with genuine appreciation, while supporting team goals and upholding quality standards. The position is physically demanding, requiring extended periods of standing, sitting, or walking, and the ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds independently, and over 75 pounds with assistance. It also involves fine motor skills, hand-eye coordination, and navigating various surfaces including stairs and ramps, with movements like bending, twisting, and reaching. Marriott International emphasizes being an equal opportunity employer, valuing diverse backgrounds, and fostering an environment for associate growth and well-being.

Requirements

• Ability to read and visually verify information in a variety of formats (e.g., small print).
• Ability to stand, sit, or walk for an extended period of time or for an entire work shift.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Ability to move, lift, carry, push, pull, and place objects weighing in excess of 75 pounds with assistance.
• Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• No related work experience.
• No supervisory experience.
• No specific license or certification.

Responsibilities

• Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location.
• Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc.
• Set up, stock, and maintain work areas.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens.
• Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
• Assist other departments when needed to ensure optimum service to guests.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Support team to reach common goals.
• Ensure adherence to quality expectations and standards.
• Perform other reasonable job duties as requested.

Benefits

• Opportunities for training
• Opportunities for development
• Opportunities for recognition
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being
• True camaraderie with a diverse group of co-workers

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees