Concierge Administrative Assistant

Chenega Corporation•Atlanta, GA

About The Position

The Concierge/Administrative Assistant will be responsible for all Information Desk operations, coordination, management, and functions. The Concierge/Administrative Assistant is to greet and provide information to the GCC visitors and provide building-related information in response to telephone, fax, e-mail, web-initiated, or other inquiries.

Requirements

High school diploma.
Certified in CPR & First Aid.
Minimum two (2) years of experience as a Concierge, Preferred.
Ability to ensure the building is operated and maintained at a superior level, creating an environment and atmosphere of excellence and graciousness.
Knowledge of the surrounding area (such as restaurants, cafés, hotels, etc.), CDC, and the occupants of the building.
Knowledgeable of the physical layout of CDC facilities and events occurring in the GCC.
Proficient with the Microsoft Suite.
Experience with Excel to include graphs, charts, calculations, tracking, basic data entry, formatting, cell formatting, simple formulas, inserting and deleting rows, sorting data filtering data
Possess excellent written and verbal communication skills.
Excellent interpersonal and customer service skills.
Ability to perform his/her duties quickly and efficiently.
Ability to abide by all relevant GCC and CMO policies and procedures.

Responsibilities

Triage all requests from clients in meeting rooms for buildings 19 and 21.
Perform general clerical duties, including but not limited to creating documents and reports, photocopying, faxing, scanning, mailing, and filing.
Create spreadsheets in Excel, format, cell format, create formulas, insert and delete rows, and filter data
Data entry in Excel
Send out weekly CRSS surveys to clients.
Provide information about events in the facility and give general directions, recommendations on activities, local maps, and information.
Provide concierge services for all events, transportation arrangements, luggage storage, and coat check.
Ensure visitors' needs are met with hospitality and offer taxi services and directions as needed.
Monitor and change registration tablecloths and signage as needed.
Monitor the visible area surrounding the concierge desk and visitor center and contact security if any individuals are suspected of trespassing or suspicious activities or behavior.
Communicate closely with all departments to ensure a seamless guest experience.
Perform any or all other duties as assigned by management.
Follow all CMO and GCC Policies and Procedures.
Review CRSS and compile a list for the day’s events with the name and meeting space. Distribute to Conference Services Team and Security.
Complete Daily Door Signs for meetings in the GCC, Building 21, and the library.
Confirm meetings via conference center mailbox (when required).
Check in with the General Manager, Operations Manager, and Director of Conference Services multiple times throughout the day to see if they need assistance with any work or projects.
Greet and escort CMO/CDC visitors as needed.
Guest orientation of the local area and the GCC facilities, guidance on meeting room locations, general directions, activities recommendations, local maps, and information.
Restock the business center and back-office copier paper and supplies and notify the Director of Conference Services when orders need to be placed.
Proper telephone service techniques and PBX operation.
Handling of attendees’ mail, messages, and special deliveries.
Coordinate reservations for guest transportation.
Handle luggage storage for guests and coat check.
Assist the General Manager as needed.
Assist Director of Conference Services as needed.
Assist all guests with questions and concerns.
Other duties as assigned.