Concessions Team Lead - Seasonal

City of Manhattan Kansas•Manhattan, KS

9d•$15

About The Position

The Seasonal Team Lead will deliver and guide others to provide a positive experience for customers at a Manhattan Parks and Recreation Department (MPRD) concession stand.

Requirements

Must be 16 years of age or older.
Valid driver’s license.

Nice To Haves

Knowledge of CivicRec systems.
Cash handling skills.
Staff or team lead experience.

Responsibilities

Provide guidance to seasonal staff in the absence of full-time staff.
Open and/or close the concession stand during set operating hours in accordance with established procedures.
Maintain a professional appearance according to department policies, including the proper attire and footwear.
Ensure a clean, organized, and safe concession stand, which includes light janitorial/cleaning tasks as needed or as directed by supervisors and/or daily checklists.
Responsible for concession stand cash handling and any transactions which occur during the shift, including completing daily cash reports in compliance with standard departmental procedures.
Provide excellent customer service and possess a service philosophy that reflects the MPRD’s mission to include greeting customers. Listen to customers and address any concerns or needs.
Maintain accuracy in point-of-sale transactions through CivicRec and when using other software solutions.
Assist with seasonal staff operations training.
Assist with set-up/tear down of events or activities (chairs, tables, bleachers, and other equipment).
Carry out all procedures exactly as described by the Emergency Action Plan (EAP) in times of emergency or crisis. EAP training will be provided by MPRD.
Establish and maintain effective, professional working relationships with other employees, department personnel, and the public (customers, etc.). Engage with these individuals in a helpful, courteous, and respectful manner.
Other duties as assigned.