Concessions Supervisor

ASM Global • New York, NY

1d • Onsite

About The Position

LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE Staten Island FerryHawks – SIUH Stadium is seeking a reliable, customer-focused Concessions Supervisor to join the team at one of Staten Island’s premier sports and entertainment venues, located along the scenic waterfront. This role plays a key part in delivering a positive and efficient fan experience in a fast-paced, high-energy environment. The Concessions Supervisor is responsible for overseeing daily operations at concession stands and retail points throughout the stadium, ensuring exceptional guest service, efficient workflows, and adherence to company standards. This position requires strong leadership skills, attention to detail, and the ability to remain composed while managing teams during high-volume game days and events. Key responsibilities include supervising concession staff, monitoring transactions and cash handling procedures, maintaining inventory levels, and ensuring all service areas are clean, organized, and fully operational. The Concessions Supervisor will work closely with management to optimize service efficiency, resolve guest concerns, and uphold the highest standards of food safety and customer service. The ideal candidate is dependable, proactive, and thrives in a lively, team-oriented atmosphere, with a passion for leading teams and creating enjoyable experiences for fans and visitors.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• 1 year minimum in similar leadership position
• Strong customer service and communication skills
• Ability to handle cash and operate POS systems accurately
• Knowledge of food and beverage handling and safety practices
• Ability to work in a fast-paced, high-volume environment
• Dependability, teamwork, and a positive attitude
• Familiarity with scheduling software.

Responsibilities

• Supervise and support concession staff during events to ensure efficient operations and excellent customer service.
• Monitor cash, credit, and mobile transactions for accuracy and compliance with cash handling procedures.
• Assist with training, coaching, and motivating team members to maintain high performance standards.
• Ensure all concession stands are properly staffed, stocked, and prepared before and during events.
• Address and resolve guest concerns or service issues in a timely and professional manner.
• Oversee point-of-sale (POS) system operations and troubleshoot minor issues as needed.
• Maintain accurate inventory levels and coordinate restocking of food, beverages, and supplies.
• Ensure all food handling, sanitation, and safety standards are strictly followed.
• Conduct opening and closing procedures, including cash reconciliation and reporting.
• Promote a clean, organized, and safe work environment across all concession areas.
• Collaborate with management and other departments to improve service efficiency and guest satisfaction.
• Practice safe work habits and complete company and venue safety and general position compliance training.
• Maintain a pleasant and collaborative attitude towards customers, co-workers, and management.
• Adheres to the Legends Global and venue company policies.
• Complete other duties assigned by management.
• Available to work none-traditional hours (Nights, Weekends & Holidays)

Benefits

• Competitive hourly rate of $21.50 per hour, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed