Concessions Stand Lead

ASM Global

2d•Onsite

About The Position

The Concessions Stand Lead is responsible for supervising and coordinating the daily operations of a concession stand during games and events. This position ensures high-quality food service, excellent guest experiences, and adherence to all safety, sanitation, and stadium policies. The Concessions Stand Lead supports and trains staff, manages operational workflow, and acts as the primary point of contact between the concession team and management.

Requirements

Must be at least 18 years of age
Previous experience in food service, concessions, hospitality, or retail operations preferred.
Prior lead, supervisory, or key-holder experience strongly preferred
Experience working in a fast-paced, high-volume environment (stadium, arena, restaurant) preferred
Demonstrated ability to train, motivate, and supervise staff effectively
Familiarity with food safety, sanitation, and health department regulations preferred
Strong leadership, supervisory, and team management skills
Ability to train, motivate, and support staff effectively
Knowledge of food safety, sanitation, and safe handling procedures
Proficiency with cash handling, POS systems, and basic inventory management
Strong communication, problem-solving, and customer service skills
Ability to work efficiently in a fast-paced, high-volume environment
Flexibility to adapt to changing any operational needs
Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.

Responsibilities

Lead, supervise, and support concession stand staff during games and events
Assign duties, manage breaks, and ensure adequate coverage throughout the event
Train new and existing employees on procedures, food safety, customer service, and cash-handling standards
Serve as the primary point of contact between concessions staff and concessions management
Oversee daily stand operations to ensure efficient, accurate, and timely service
Monitor food quality, portion control, and presentation to meet organizational standards
Ensure proper setup of the concession stand prior to events and orderly breakdown after events
Respond promptly and professionally to guest concerns or issues when necessary
Promote a positive, respectful, and team-oriented work environment
Model professionalism, reliability, and strong work ethic at all times