Concessions Stand Lead

Legends Global•Scranton, PA

1d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! Located at PNC Field, home of the Scranton/Wilkes-Barre RailRiders, this role offers the opportunity to work in a professional sports and events venue. PNC Field is a 10,000-seat professional baseball stadium featuring a full-size ballpark, multiple concession areas, premium seating, suites, and event spaces. The venue hosts not only baseball games but is proud to host a range of other events throughout the year. The Concessions Stand Lead is responsible for supervising and coordinating the daily operations of a concession stand during games and events. This position ensures high-quality food service, excellent guest experiences, and adherence to all safety, sanitation, and stadium policies. The Concessions Stand Lead supports and trains staff, manages operational workflow, and acts as the primary point of contact between the concession team and management.

Requirements

Must be at least 18 years of age
Previous experience in food service, concessions, hospitality, or retail operations preferred.
Prior lead, supervisory, or key-holder experience strongly preferred
Experience working in a fast-paced, high-volume environment (stadium, arena, restaurant) preferred
Demonstrated ability to train, motivate, and supervise staff effectively
Familiarity with food safety, sanitation, and health department regulations preferred
Strong leadership, supervisory, and team management skills
Ability to train, motivate, and support staff effectively
Knowledge of food safety, sanitation, and safe handling procedures
Proficiency with cash handling, POS systems, and basic inventory management
Strong communication, problem-solving, and customer service skills
Ability to work efficiently in a fast-paced, high-volume environment
Flexibility to adapt to changing any operational needs
Ability to work in varying environmental conditions, including heat, sun exposure, and other outdoor conditions.
Ability to stand or walk for extended periods throughout games and events
Frequent bending, reaching, stooping, and twisting while managing the concession stand and assisting staff
Ability to lift, carry, push, or pull up to 40-50 pounds, including food, supplies, and equipment
Ability to move quickly and safely to address guest needs or support staff during peak service periods
Ability to see and distinguish items at close range for food preparation, cash handling, and inventory checks
Ability to hear and communicate effectively in a noisy, crowded stadium environment
Ability to work in hot, fast-paced, and sometimes cramped concession areas, including near grills, fryers, and steam tables

Responsibilities

Lead, supervise, and support concession stand staff during games and events
Assign duties, manage breaks, and ensure adequate coverage throughout the event
Train new and existing employees on procedures, food safety, customer service, and cash-handling standards
Serve as the primary point of contact between concessions staff and concessions management
Oversee daily stand operations to ensure efficient, accurate, and timely service
Monitor food quality, portion control, and presentation to meet organizational standards
Ensure proper setup of the concession stand prior to events and orderly breakdown after events
Respond promptly and professionally to guest concerns or issues when necessary
Promote a positive, respectful, and team-oriented work environment
Model professionalism, reliability, and strong work ethic at all times