Concessions Manager - Birmingham Jefferson Convention Complex

Sodexo Live! (Salary)•Birmingham, AL

30d•Onsite

About The Position

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment. The Concessions Manager is responsible for leading all aspects of concession operations at BJCC, ensuring high-quality service, efficient operations, and a positive guest experience during events. This includes managing staff, inventory, compliance, and financial performance.

Requirements

1-2 years of experience in food service management or event concessions management.
Strong leadership and team management skills.
Excellent client service and communication skills.
Strong problem-solving and conflict resolution abilities.
Knowledge of health and safety regulations related to food service.
May require long hours, including weekends, evenings, and holidays, depending on event schedules
Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
Hours may be extended or irregular to include nights, weekends and holidays.

Nice To Haves

Experience in a large-scale venue, sports stadium or arena setting is a plus.

Responsibilities

Supervise all food and beverage concessions operations.
Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size.
Manage relationships with clients on a daily basis.
Ensure a high level of customer service is provided by all staff members.
Handle customer inquiries, complaints, and feedback promptly and professionally.
Ensure all food and beverage operations comply with local, state, and federal regulations.
Assist with the setup and breakdown of concession areas.
Ensure that special dietary requests or menu modifications are addressed as needed.
Hire, train, and supervise concession staff.
Create schedules to ensure proper staffing levels.