Concessions Manager | Full-Time | Hippodrome

Oakview Group•Baltimore, MD

51d•$60,000 - $70,000

About The Position

The Concessions Manager is responsible for overseeing all food and beverage operations at the Hippodrome Theatre, ensuring a seamless, high-quality guest experience while meeting financial and operational goals. This role leads all aspects of concessions, bar service, and event-related hospitality, focusing on staff management, inventory control, guest satisfaction, and compliance with Spectrum Catering and Concessions standards. This role pays an annual salary of $60,000-$70,000 and is bonus eligible Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until December 31, 2025.

Requirements

3-5+ years of progressive experience in concessions, hospitality, or large-scale food & beverage operations.
Strong leadership and team management skills with the ability to motivate and develop staff.
Proven experience in budgeting, financial reporting, and cost control.
Excellent communication, organizational, and problem-solving abilities.
ServSafe and TABC (or equivalent alcohol certification) required.
Ability to work nights, weekends, and holidays as dictated by event schedules.

Responsibilities

Oversee daily concessions and bar operations, ensuring efficiency, cleanliness, and compliance with health and safety standards.
Lead, train, and motivate a team of supervisors, bartenders, and concession staff to deliver exceptional service.
Work closely with event managers and venue partners to plan and execute successful events.
Ensure consistency in product quality, portion control, and presentation.
Develop and manage budgets, sales goals, and cost controls.
Oversee cash handling procedures, point-of-sale operations, and accurate financial reporting.
Monitor inventory levels, conduct regular counts, and manage purchasing to minimize waste and loss.
Analyze sales reports to identify trends and opportunities for growth.
Maintain Spectrum's high standards of customer service and hospitality.
Handle guest feedback professionally and efficiently, ensuring prompt resolution of issues.
Support venue partnerships and community engagement initiatives that enhance the guest experience.
Ensure all operations comply with local and state food safety and alcohol regulations.
Maintain accurate and up-to-date records related to licensing, training, and compliance.
Foster a safe work environment and adhere to company safety protocols.