Concessions Bar Lead | Part-Time | CFG Bank Arena

Oak View Group • Baltimore, MD

128d • $17

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. The Concessions Bar Lead duties include overseeing inventory, total compliance with alcohol service policies, cleaning, safety, guest service, and closing duties. Responsible for ensuring quality of products and accurate preparation of all food and beverage items as listed, oversees and participates in set-up and closing procedures and paperwork (basic math skills), and resolves problems with the assistance of a manager. Previous experience in a fast-paced, food service, supervisory position preferred. Must be able to stand for long periods of time with frequent bending, stretching, and reaching and lifting up to 50 lbs. This role will pay an hourly rate of $17.00 and is tip eligible. This position will remain open until November 28, 2025.

Requirements

• Two or more years' experience bartending.
• Accurate cashier skills.
• Ability to prioritize tasks in a fast-paced environment.
• Ability to be self-directed while working in a team-oriented environment.
• Excellent interpersonal and communication skills.
• Ability to work a flexible schedule including nights, weekends and long hours.
• Ability to lift 50 pounds or more.
• Bar Tendering School or certifications preferred - or comparable large venue/event alcohol service experience.

Responsibilities

• Demonstrate ability to meet the company standard for excellent guest service, interaction with co-workers and uniform standards.
• Follow the bar pre-shift notes and bar menus and provide service as described.
• Serve alcoholic beverages following all proper procedures for serving alcoholic drinks including state/federal regulations.
• Learn or have knowledge of various beer, wine varieties & spirits available, and be able to suggestively upsell products to guests.
• Pour drinks responsibly in accordance with company standards for serving size.
• Check guest's ID in accordance with state/federal regulations to verify minimum age requirement for the purchase of alcoholic beverages.
• Communicate a cut-off to a guest as required.
• Listen and respond to any customer requests or concerns.
• De-escalate intoxicated guest situations.
• Contact management or security if a guest becomes confrontational or belligerent.
• Request additional product or restock product as required.
• Handle cash accurately and maintain responsibility for issued bank at the bar.
• Maintain a clean and sanitary workstation at all times.
• Ensure bar equipment is clean & well maintained.
• Assist with organization of the cooler and oversee set-up and breakdown of bar equipment as required.

Benefits

• 401(k) Savings Plan
• 401(k) matching

What This Job Offers

• Job Type: Part-time
• Industry: Professional, Scientific, and Technical Services