Concessions Attendant

Marcus Corporation

13d•$13•Onsite

About The Position

Under the direction of the theatre management team, the Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness of the theatre. Tasks will be handled in a friendly, courteous, helpful, timely, and professional manner. This position reports to a member of the theatre management team or General Manager (reporting may vary by location). Essential Functions/Job Duties: Associates must be able to perform the essential functions of the position with or without reasonable accommodation. Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest; Sell food and beverage items at the concession stand; Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling; Operate point-of-sale terminals and make accurate change; Prepare food and beverage orders while following company food safety policies, as well as those of local regulatory agencies; Fill online concession orders and prepare for pickup; Perform daily concession maintenance duties, including daily stocking; Follow instructions on safe use of all chemicals/cleaning materials; Clean and sanitize the concession stand and beverage areas for guests and associates; Monitor and communicate social distancing guidelines; Make certain guest service is friendly, helpful and fast; Answer questions from guests and resolve any concerns; Uphold Marcus' high standards and execute company-wide programs; Assist with other functions as instructed by the General Manager or a member of the management team The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Requirements

Possess strong interpersonal, verbal, and written communication skills
Willing and motivated to learn new skills and tasks to meet the changing demands of the industry
Flexible and accessible work schedule that includes late evenings, weekends and holidays as dictated by business needs
The ability to work in a high-volume, fast-paced, team environment
Have a passion for delivering unparalleled hospitality and high quality food & service
Ability to follow all cleanliness, sanitation, and personal hygiene practices as mandated by the company and local regulatory agencies

Responsibilities

Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest
Sell food and beverage items at the concession stand
Meet sales expectations through loyalty card sign-ups, suggestive selling, upselling and sampling
Operate point-of-sale terminals and make accurate change
Prepare food and beverage orders while following company food safety policies, as well as those of local regulatory agencies
Fill online concession orders and prepare for pickup
Perform daily concession maintenance duties, including daily stocking
Follow instructions on safe use of all chemicals/cleaning materials
Clean and sanitize the concession stand and beverage areas for guests and associates
Monitor and communicate social distancing guidelines
Make certain guest service is friendly, helpful and fast
Answer questions from guests and resolve any concerns
Uphold Marcus' high standards and execute company-wide programs
Assist with other functions as instructed by the General Manager or a member of the management team