Concessions Attendant-Event

Broward Center for the Performing Arts•Fort Lauderdale, FL

3d•Onsite

About The Position

POSITION SUMMARY The Concessions Attendant supports the Concessions Department by providing first-class quality services to all customers at BCPA and affiliated venues in order to maximize sales opportunities and create a positive, memorable experience for patrons while enhancing the image of the Broward Center and affiliated venues as a premiere performing arts centers. ESSENTIAL FUNCTIONS Provide prompt, courteous, and attentive service to all customers during all aspects of the event to ensure a positive experience. Communicate with the supervisory staff regarding details of each event in order to prepare appropriately. Treat all patrons and fellow staff with respect. Follow outlined Concessions Department's procedures and instructions from supervisory staff to provide the best patron concession experience. Comply with all appropriate food and beverage safe handling and sale of alcoholic beverage requirements. Follow outlined policies and procedures for checking identification in all instances where the patron is of questionable age. Ensure assigned workstation is properly stocked of all products and supplies (condiments, beverages, cups, etc.). Ensure ice levels are properly maintained. Know all aspects of concession food service and set-up to ensure safe and quality products. Cross train in all aspects of beverage and food service. Provide guests with properly measured alcoholic beverages, non- alcoholic beverages or other items. Maintain clean and safe work area in accordance with health department standards areas at all times and will work with a clean as you go policy. Work fast and efficiently to serve as many patrons as accurately as possible. Know the correct cost of items, charge accordingly, and manage the transaction to ensure accuracy of money exchange. Attend all necessary internal and external meetings and trainings in order to provide and receive accurate and timely communication regarding the coordination of the Concession Department's initiatives/objectives. Accurately follow the outlined dress code and will appear neat and clean (uniform and personal hygiene). Assist in unloading and taking deliveries in, assigned workstations set-up and restocking as needed. Responsible for accurately clocking in and out for each shift. Perform all functions in accordance with applicable laws and regulations, as well as established policies, procedures, and controls. Complete additional responsibilities as assigned CORE COMPETENCIES Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience. Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals. Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.

Requirements

Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required.
Able to communicate effectively in English, both in writing and verbally.
Demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
Must successfully complete the Responsible Vendor and ServSafe Certifications
Skilled in food service and sales in order to accurately prepare bar, drink and snack orders and effectively serve customers.
Follow direction from management and accept constructive feedback.
Exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with internal and external patrons in a variety of situations.
Handle monetary transactions efficiently, quickly, and precisely when working a concession.
Able to lift and carry a minimum of 20 pounds and work standing on feet, walking, bending, reaching, kneeling and squatting for several hours.
Able to deal with stress (fast pace, long shifts, working weekends, holidays all months of the year).
Work effectively and positively with others
High School, High School Equivalent, or Higher: General or any equivalent combination of training and experience.

Nice To Haves

Experience and training in sales, hospitality and/or food service.

Responsibilities

Provide prompt, courteous, and attentive service to all customers during all aspects of the event to ensure a positive experience.
Communicate with the supervisory staff regarding details of each event in order to prepare appropriately.
Treat all patrons and fellow staff with respect.
Follow outlined Concessions Department's procedures and instructions from supervisory staff to provide the best patron concession experience.
Comply with all appropriate food and beverage safe handling and sale of alcoholic beverage requirements.
Follow outlined policies and procedures for checking identification in all instances where the patron is of questionable age.
Ensure assigned workstation is properly stocked of all products and supplies (condiments, beverages, cups, etc.).
Ensure ice levels are properly maintained.
Know all aspects of concession food service and set-up to ensure safe and quality products.
Cross train in all aspects of beverage and food service.
Provide guests with properly measured alcoholic beverages, non- alcoholic beverages or other items.
Maintain clean and safe work area in accordance with health department standards areas at all times and will work with a clean as you go policy.
Work fast and efficiently to serve as many patrons as accurately as possible.
Know the correct cost of items, charge accordingly, and manage the transaction to ensure accuracy of money exchange.
Attend all necessary internal and external meetings and trainings in order to provide and receive accurate and timely communication regarding the coordination of the Concession Department's initiatives/objectives.
Accurately follow the outlined dress code and will appear neat and clean (uniform and personal hygiene).
Assist in unloading and taking deliveries in, assigned workstations set-up and restocking as needed.
Responsible for accurately clocking in and out for each shift.
Perform all functions in accordance with applicable laws and regulations, as well as established policies, procedures, and controls.
Complete additional responsibilities as assigned