City Cruises DC - Concessionaire

Hornblower Group Inc. • Washington, DC

9d

About The Position

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
The successful Concessionaire is competent in serving food and beverages, provides prompt and consistent service at guest and service bars, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate) required.
• At least one (1) year of previous bartending experience required.
• Energetic and enthusiastic personality essential
• Must be able to effectively understand and convey written and verbal information to guests and coworkers.
• Must have comprehensive knowledge of beverage recipes.
• Basic computer skills are required.
• Must possess a service orientation – actively looking for ways to help others.
• Will work for extended periods of time without sitting.
• Required to lift heavy items such as liquor boxes and ice bins up and down stairs.
• Responsible for bar till; proper cash handling is required.
• Will be required to be available for work on all major holidays.
• Must meet state age requirements.

Responsibilities

• Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
• Accurately follow recipes for all beverages; must have thorough knowledge of all beverage offerings and prices.
• Engage guests in friendly conversation while underway, volunteering information on sights, and suggesting items from beverage and concession men.
• Set up and break down concession stations - stock and restock station according to prescribed par specifications, clean stations thoroughly in accordance with standard operating procedures.
• Accurately charge guests for onboard purchases; enter order into the point-of-sale system, collect payment and return all change.
• Maintain the cleanliness and safety of all common areas and service stations.
• Be prepared to begin work at the scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional job duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED