Concession Lead | Part-Time | Marcus Performing Arts Center

Oak View Group•Milwaukee, WI

10d•$18 - $20

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview The Concession Lead will assist in overseeing the efficient operation of all food & beverage functions within the Marcus Performing Arts Center, ensuring that events are executed smoothly and according to client expectations under the guidance of the F&B Supervisors and General Manager. The Lead serves as a primary trainer for all new staff and provide hands-on training and guidance on event protocols, guest service standards, safety procedures, and operational expectations. This role will pay an hourly rate of $18.00-$20.00 and is tip eligible

Requirements

High school diploma or equivalent preferred
Must be 18 or over
Three or more months’ experience in food service industry preferred
Previous cash handling experience preferred.
Ability to learn to handle cash and learn to operate a cash register and corresponding system
Excellent interpersonal skills & a friendly, positive attitude with co-workers, managers, volunteers & guests

Responsibilities

Assists Supervisors in coordinating banquet, concessions, buffet, and other food & beverage related functions, ensuring smooth execution of all event-related tasks by leading small groups of team members, maintaining clear communication and efficient service delivery.
Communicates with the Captains, Supervisors, and Managers to ensure that all details have been planned for and met.
Ensures that changes and further instructions are made in a timely manner.
Train and mentor servers and other event staff to uphold the standards of the civic center.
Ensure staff adheres to safety, health, and sanitation guidelines during events.
Help with event set-up and breakdown, ensuring that spaces are ready and the event runs according to plan.
Address any concerns or issues promptly, working alongside the Supervisors to resolve any problems.
Ensure service standards are consistently met throughout the duration of the event.
Ensures proper handling of all equipment (i.e. china, glassware, silverware, linen, and props) and their proper storage after use.
Prepare event spaces by creating and setting up roll ups, laying tablecloths and linens, arranging place settings and more.
Provide daily service by attending to event guests at beverage stations, coffee carts, concession stands, grab-and-go carts, buffets, plated meals, and more.
Ensure food items are served promptly and at the correct temperature as they become available from the kitchen.
Maintain neat presentation of all items with no spill-over.
Pre-bus and fully bus tables as needed during peak periods and after service.
Stock beverage stations as necessary (e.g., ice, juices, glassware, sugar packets, etc.).
Respond promptly to customer needs and requests.
Communicate effectively with bartenders, supervisors, and kitchen staff to ensure smooth service and a positive guest experience.
Build and maintain knowledge of bar offerings to accurately answer patron questions.
Stay informed about the menu and any special items being offered.
Maintain a clean and professional appearance at all times.
Maintains availability to work during many peak periods.